FAQs
Frequently Asked Questions
Monday- Friday: (9.00am-6.00pm)
Saturday: 9.00am-6.00pm
Sunday & Malaysia Public Holidays: Closed.
Our service charge for tour packages is around 3% – 5% depends on the item you purchase.
As for air ticket, since 2008 Airlines NO longer provide any commission for travel agent.
Our service change is RM20/ticket for domestic flight booking, RM30/ticket for Air Asia International flight booking & RM50/ticket for Other International Flight booking.
Yes, for outbound tour packages, we need a deposit of RM500/person (except Japan, Europe & Australia, deposit is RM1,000/person) upon booking and balance of payment to be paid 1 month before departure date.
Nowadays, Airlines are issuing air tickets at different classes at different prices with different terms & conditions. Whether the air ticket is refundable or not, it is depend on the terms & conditions of the air ticket that you purchased.
All our tour packages (Domestic & International Tours) are covered with RM1, 000,000 Tour Operator Liability Insurance Policy. This policy covered any wrongful act by our company staffs as well as our suppliers.
Yes, we do sign contract with all the local hotels, airline, cruise, transport supplier & all other oversea travel suppliers in order to provide the best deal for our customer.
Yes, our tour manager did. But the most important is our oversea partners are very experience and they have been working with us for many years.
They are the one helping us to control our tour quality once you arrive at oversea.
If you are holding Malaysia passport, you do not need a visa EXCEPT China, Japan, Australia, India and another few country.
For other country passport holder, kindly refer to the Embassy of respective country that you are visiting to check for the visa requirement.
Yes, provide you are traveling during the low season of Malaysia, you will get lower air fare & If you are traveling during low season of oversea country than you can further save on the hotel expenses.
Yes, Hello Holidays Sdn Bhd is a MATTA member since 2003. Hello Holidays Sdn Bhd is also member of MCTA (Malaysian Chinese Tourism Association) & MITA (Malaysia Inbound Tourism Association). Our Travel Agent License (KPL3832) from The Ministry of Tourism covered Outbound, Inbound & also Air Ticketing.
You can log on our website helloholidays.com.my for more info or follow our facebook http://www.facebook.com/helloholidays for any latest promotion.
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